Terms & Conditions

Claim Policy

At Al Najah Auto Repairing, customer satisfaction and accountability are paramount. Our Claim Policy outlines the procedures and terms under which clients can raise concerns, request corrections, or seek recourse for unresolved service-related issues.

1. Eligibility for Claims

Claims are accepted within 7 days from the date of service. Valid claims include incomplete work, faulty part replacements, or agreed-upon discrepancies.

2. Submission Process

All claims must be submitted via email or WhatsApp, along with the invoice, service date, vehicle details, and photographs (if applicable).

3. Evaluation & Response

Our quality assurance team evaluates claims within 72 hours and responds with a resolution, inspection appointment, or additional verification request.

4. Resolutions Offered

If a claim is validated, we may offer re-service, partial refunds, replacement of components, or goodwill credits depending on the severity and context.

5. Exclusions

We do not entertain claims arising from client-supplied parts, unauthorized third-party alterations post-service, or failure to follow maintenance advice.

6. Governing Law

All claims are governed under UAE Commercial Code and Dubai Consumer Rights guidelines. Disputes will be handled under the jurisdiction of Dubai courts.

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To initiate a claim, please email claims@alnajahautorepairing.com or WhatsApp us directly at 04 321 2311